To activate your membership, please create an account associated with the phone number or email address that you used to purchase the membership, then follow these instructions:

1. Go to this URL: https://ecom.roller.app/neighborhoodnorthmuseumofplay/nnmop/en-us/login
2. Click "create an account"
3. A verification number will be sent back to you.
4. Put in the verification code.
5. Populate your Name, Email & Phone Number.
6. Start playing!

If you have created an online account with Roller, your membership discount should automatically apply to any purchases that you make. If you do not have an online account, you can use the membership number that was sent to you via email when you purchased your membership and apply it at check-out under "Apply a discount". If you continue to have issues, you can contact us at he***@***************th.com and we would be happy to assist you!

If you are logged into your online account, the 10% discount should automatically apply when you reserve a birthday party.

We have updated our memberships to automatically renew annually so that you can keep the same membership number and not have to worry about re-entering your information! Due to this change, we now require a credit card on file so that your renewal can be processed.

Easy! To cancel auto-renew memberships before it renews for a new year:

1. Log into your online account.
2. Go to 'My tickets.'
3. Select the membership you want to cancel.
4. Click 'Manage / Cancel.'
5. Choose 'Cancel membership.'

This process stops the membership auto-renewal. Your membership will end a year from the date of purchase, regardless of when you cancel your auto-renewal.

Unfortunately, our ticketing system does not have the reminder email function available at this time. In order to ensure that you will not miss the renewal, you can cancel your membership at any time and still enjoy the full year of membership benefits from the original date of purchase.